Refund policy

Refund & Return Policy

At Glowd, we want you to love every piece you receive. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and unworn.
  • Be in its original packaging.
  • Include all original accessories.
  • Show no signs of damage or misuse.

Items returned without meeting these conditions may not be accepted.

Non-Returnable Items

For hygiene reasons, we do not accept returns or exchanges for:

  • Earrings.
  • Personalized or custom-made jewelry.
  • Items marked as Final Sale.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos.

If approved, we will replace the item or issue a full refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping Costs

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Customers are responsible for return shipping costs unless otherwise stated.

Order Cancellation

Orders may only be canceled before they are shipped. Once an order has been dispatched, it can no longer be canceled.

Contact Us

If you have any questions about returns or refunds, please contact us through: